Akanya — Shipping & Delivery Policy

Last Updated: 16-08-2026
At Akanya, we aim to make your shopping experience simple, transparent and reliable. This Shipping & Delivery Policy explains how we process, dispatch and deliver orders placed through www.akanya.in.

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1. Shipping at a Glance

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2. Where Do We Ship?

Akanya currently ships across India.

We deliver to serviceable residential and commercial addresses across India through our logistics partners.

At present, we do not offer international shipping through our website.

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3. Shipping Charges

Free Shipping Across India

We offer free shipping on all eligible orders across India.

The applicable shipping information will be displayed during checkout.

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4. Order Processing & Dispatch

Once your order has been successfully placed and payment has been confirmed, our team begins processing it.

Ready-to-Ship Products

Most Akanya products are ready to ship.

These orders are generally dispatched within 1 working day.

For example:

Order placed Monday → Generally dispatched by Tuesday.

Dispatch timelines may occasionally vary due to operational circumstances.

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5. Made-to-Order Products

Some selected Akanya garments may be made to order.

If a product is made to order, this will be clearly mentioned on the relevant product page.

Made-to-order garments generally require 1 additional day of production before dispatch.

For example:

Order placed Monday → Production Tuesday → Dispatch generally by Wednesday.

The estimated dispatch information displayed on the product page will take precedence where applicable.

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6. Delivery Timeline

Once an order has been dispatched, delivery generally takes:

3–5 days

The exact delivery time depends on:

• Delivery location
• Courier service
• Local logistics conditions
• Weather
• Public holidays
• Regional restrictions
• Other circumstances beyond Akanya's reasonable control

Remote locations may occasionally require additional time.

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7. Order Tracking

Once your order has been dispatched, tracking information will be shared with you using the contact details provided at checkout.

You can use the tracking information to monitor your shipment.

If you have not received tracking information after the expected dispatch date, please contact us.

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8. Partial Cash on Delivery

Akanya offers Partial Cash on Delivery (COD) on eligible orders.

Under our Partial COD system:

10% of the order value is paid online

90% is paid at the time of delivery

For example:

Order value: ₹2,000

• ₹200 → Paid online at checkout
• ₹1,800 → Paid at delivery

COD availability may depend on:

• Delivery location
• Order value
• Product
• Order history
• Courier availability
• Other operational factors

Akanya reserves the right to restrict COD availability for certain orders.

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9. Failed Delivery

If a courier partner is unable to deliver your order, they may attempt delivery again.

Please ensure that:

• Your shipping address is correct
• Your phone number is reachable
• Someone is available to receive the package
• COD orders can be accepted and paid for at delivery

If an order is returned to Akanya because of repeated failed delivery attempts, incorrect address information or refusal to accept the package, our team may contact you regarding the next steps.

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10. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information at checkout.

Please carefully check:

• Name
• House/Flat number
• Building
• Street
• Locality
• City
• State
• PIN code
• Phone number

Akanya cannot guarantee changes to the shipping address once an order has been dispatched.

If you notice an error immediately after placing your order, contact us as soon as possible.

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11. Delayed Deliveries

Our standard delivery timeline is 3–5 days after dispatch.

Occasionally, delivery may take longer due to circumstances beyond our control, including:

• Extreme weather
• Natural disasters
• Public holidays
• Courier disruptions
• Regional restrictions
• Transportation delays
• High-volume periods
• Other unforeseen circumstances

If your order appears significantly delayed, please contact us and we will assist you in tracking the shipment.

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12. Order Combining

Orders are processed individually.

If you place multiple orders separately, Akanya may dispatch them separately depending on inventory, processing and logistics requirements.

If you want to combine orders, please contact us as soon as possible after placing them. We cannot guarantee that separate orders can be combined once processing has started.

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13. Multiple Products in One Order

If an order contains products with different dispatch timelines, the order may be shipped together or in multiple shipments depending on availability and production requirements.

If your order is split into multiple shipments, applicable tracking information will be shared for each shipment.

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14. Product Availability & Dispatch

Although we make every effort to maintain accurate inventory information, occasionally a product may become unavailable due to inventory or operational issues.

If we are unable to fulfil an order, we will contact you regarding the available options.

Where a refund is applicable, it will be processed according to our Refund Policy.

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15. Packaging

Every Akanya order is carefully packed before dispatch.

Please check your package and product upon delivery.

If you notice significant damage to the outer packaging or believe the product may have been damaged during transit, please contact us as soon as possible.

Photographs or videos may be requested to help us investigate the issue.

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16. Damaged or Incorrect Product

If you receive:

• A damaged product
• A defective product
• An incorrect product
• A product different from your order

please contact Akanya as soon as possible after delivery.

Please provide your:

• Order number
• Product details
• Photographs/videos of the product
• Photographs of the packaging

Our team will review the issue and provide an appropriate resolution.

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17. Shipping & Returns

Our shipping policy is separate from our Return & Exchange Policy.

For eligible returns:

Akanya bears the applicable return shipping cost.

Returns must be requested within 3 days of delivery.

For exchanges:

Exchange requests must be raised within 7 days of delivery.

Please see our Return & Exchange Policy for complete details.

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18. Marketplace Orders

If you purchased an Akanya product through Myntra, AJIO or another marketplace, shipping and delivery will be handled according to the applicable marketplace's logistics system and policies.

For marketplace orders, please use the relevant marketplace for order tracking and delivery support.

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19. Contact Akanya

For shipping and delivery assistance:

Akanya

WhatsApp / Phone: 9582177451
Email: hello@akanya.in

Store Address:
298-A, Kakrola Housing Complex,
Dwarka Sector-15,
New Delhi – 110078

Store Hours: 9:00 AM – 9:00 PM
Store Visits: By appointment

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