EXCHANGE AND RETURNS
Akanya — Return & Exchange Policy
Last Updated: 16-08-2026
At Akanya, we want you to feel confident about every purchase. If a product doesn't work for you, eligible products can be returned or exchanged within the timelines below.
This policy applies to purchases made directly through www.akanya.in. Purchases made through marketplaces such as Myntra or AJIO may be subject to the respective marketplace's return and exchange procedures.
1. Quick Policy Summary
| Akanya Policy | |
|---|---|
| Return window | Within 3 days of delivery |
| Exchange window | Within 7 days of delivery |
| Return shipping | Paid by Akanya for eligible returns |
| Shipping | Free across India |
| Sale products | Not returnable |
| ₹750–₹799 Corporate Edit | Exchangeable |
| Festive Collection | Returnable + exchangeable |
| Custom sizing | Available except on sale products |
2. Return Policy
Eligible products can be returned within 3 days from the date of delivery.
The return request must be raised within this 3-day window. Requests submitted after the return period may not be accepted.
Eligible returns must be:
- Unworn
- Unwashed
- Unaltered
- In original condition
- Free from stains, makeup, perfume or other marks
- With all original tags attached
- Returned with original packaging, where applicable
Products that do not meet these conditions may be rejected after inspection, subject to applicable law.
3. What Products Can Be Returned?
Eligible regular-price products may be returned within the 3-day return window, subject to the conditions above.
Festive Collection
Our eligible Festive Collection products priced approximately between ₹2,500 and ₹4,000 can be:
Returned within 3 days
Exchanged within 7 days
4. Sale Products
Sale products are not eligible for return.
Please carefully review the product description, size guide and applicable terms before purchasing a sale product.
Any exchange eligibility for a sale product, if offered, will be clearly mentioned on the relevant product page or promotional terms.
5. Exchange Policy
Eligible products can be exchanged within 7 days from the date of delivery.
An exchange can be requested for an available size or eligible replacement product, subject to availability.
Exchange conditions
The product must be:
- Unworn
- Unwashed
- Unaltered
- In original condition
- With original tags attached
- Free from stains, makeup, perfume or damage
- Returned with original packaging, where applicable
6. ₹750–₹799 Corporate Edit
Our ₹750–₹799 Corporate Edit is eligible for exchange within 7 days of delivery, subject to our exchange conditions and availability.
This collection is not automatically eligible for a refund simply because a customer changes their mind or does not require the product.
7. Festive Collection
Eligible products from the Akanya Festive Collection are:
✓ Returnable within 3 days
✓ Exchangeable within 7 days
The product must meet our return/exchange conditions.
8. Custom Sizing
Akanya offers custom sizing on eligible products, except sale products.
If you require custom sizing, please provide accurate measurements as instructed on the product page or contact our team before placing your order.
Because custom sizing is based on customer-provided measurements, the return/exchange eligibility of a custom-sized garment may differ from a standard-size product.
The applicable terms will be communicated where necessary before the order is processed.
9. How to Request a Return or Exchange
Step 1 — Contact us
Contact Akanya within the applicable window:
Returns: Within 3 days of delivery
Exchanges: Within 7 days of delivery
Step 2 — Share your order details
Please provide:
- Order number
- Customer name
- Registered phone number
- Product name
- Reason for return/exchange
- Photos or videos, if requested
Step 3 — Approval
Our team will review your request and confirm whether it meets the applicable policy.
Step 4 — Return/Pickup
Once approved, we will provide the appropriate return or pickup instructions.
Please do not ship the product independently without contacting us first.
Step 5 — Inspection
Once the product reaches us, it may be inspected to confirm that it meets our return/exchange conditions.
Step 6 — Resolution
For approved returns, the applicable refund will be initiated.
For approved exchanges, the replacement product will be processed subject to availability.
10. Return Shipping
For eligible returns, Akanya will bear the applicable return shipping cost.
Customers should wait for return instructions from Akanya before sending a product back.
If a customer independently ships a product without prior approval, Akanya may not be able to reimburse the shipping cost.
11. Damaged, Defective or Incorrect Products
If you receive a product that is:
- Damaged
- Defective
- Incorrect
- Different from what you ordered
please contact us as soon as possible after delivery.
We may request photographs or videos of the product and packaging to verify the issue.
Once verified, Akanya will provide an appropriate resolution in accordance with applicable law and our policies.
12. Size Issues
We recommend checking our Size Guide before placing an order.
If you're unsure about your size, contact us on WhatsApp at 9582177451 before ordering and our team will help you select the appropriate size.
If an eligible standard-size product does not fit as expected, you may request an exchange within 7 days of delivery, subject to availability and the conditions of this policy.
13. Product Inspection
All returned or exchanged products may undergo a quality inspection.
A return or exchange may be rejected if the product has:
- Been worn
- Been washed
- Been altered
- Been stained
- Been damaged after delivery
- Missing tags
- Missing components
- Strong perfume or other odours
- Signs of use
This is subject to applicable consumer rights and law.
14. Refunds
Once an eligible return is received and approved after inspection, the applicable refund will be initiated.
Refunds are processed according to our Refund Policy and the payment method used for the order.
The time taken for the refund to appear in your account may vary depending on your bank, card issuer, UPI provider or payment gateway.
For complete details, please refer to our Refund Policy.
15. Partial COD Orders
Akanya offers Partial COD on eligible orders.
Under Partial COD:
10% of the order value is paid online at checkout and 90% is paid at delivery.
If an eligible Partial COD order is returned, our team will communicate the applicable refund process after the return is approved.
16. Order Cancellation
If you wish to cancel an order, please contact Akanya as soon as possible after placing it.
Cancellation may not be possible once an order has entered processing, production or dispatch.
If cancellation is accepted and a refund is applicable, it will be processed according to our Refund Policy.
17. Marketplace Orders
Orders placed through Myntra, AJIO or any other third-party marketplace are subject to the applicable marketplace's return, exchange and refund procedures.
If you purchased an Akanya product through a marketplace, please initiate your return or exchange through that marketplace rather than directly through Akanya.
18. Contact Akanya
For assistance with returns, exchanges, sizing or orders:
Akanya
WhatsApp / Phone: 9582177451
Email: hello@akanya.in
Store Address:
298-A, Kakrola Housing Complex,
Dwarka Sector-15,
New Delhi – 110078
Store Hours: 9:00 AM – 9:00 PM
Store Visits: By appointment