REFUND POLICY
Akanya — Refund Policy
Last Updated: [16-08-2026]
At Akanya, we aim to make every purchase as smooth and transparent as possible. This Refund Policy explains when refunds are available, how they are processed and what you can expect after an eligible return or cancellation.
This policy should be read together with our Return Policy, Exchange Policy, Shipping Policy and Terms of Service.
1. When is a refund available?
A refund may be available when:
- An eligible product is returned within the 3-day return window and passes our return inspection.
- Akanya sends an incorrect product and the issue is verified.
- A product is received damaged or defective and the issue is verified.
- Akanya cancels an order after payment has been received.
- A refund is otherwise required under applicable law.
Refunds are subject to the applicable product and order conditions.
2. Return Window
Eligible returns must be requested within 3 days from the date of delivery.
Once a return is approved, the product must be returned according to the instructions provided by Akanya.
Please see our Return Policy for complete return eligibility requirements.
3. Sale Products
Sale products are not eligible for return or refund.
Please carefully review the product description, size information and applicable terms before purchasing sale products.
Any exchange eligibility for a sale product, if offered, will be communicated on the relevant product page or promotional terms.
4. Festive Collection Refunds
Eligible products from the Akanya Festive Collection are returnable within 3 days of delivery.
Once an eligible festive product is returned and passes our quality inspection, the applicable refund will be processed.
Festive products are also eligible for exchange within 7 days, subject to availability and applicable conditions.
5. ₹750–₹799 Corporate Edit
Products from our ₹750–₹799 Corporate Edit are exchangeable within 7 days of delivery, subject to the applicable exchange conditions.
These products are not automatically eligible for a refund simply because the customer changes their mind or does not require the product.
6. Refund After Return Inspection
When we receive your returned product, it may undergo a quality check.
The product should be:
- Unworn
- Unwashed
- Unaltered
- In original condition
- With original tags attached
- Free from stains, makeup, perfume or damage
- Returned with original packaging where applicable
Once the return is approved, Akanya will initiate the applicable refund.
If the product does not meet the return conditions, the return may be rejected, subject to applicable law.
7. How will I receive my refund?
Refunds will generally be processed through the applicable payment method or payment provider.
Depending on the payment method used for the original order, your refund may be processed through:
- Payment gateway
- Credit/debit card
- UPI
- Bank account
- Other applicable electronic payment method
The exact refund method may vary depending on the order and payment method.
8. Partial COD Orders
Akanya offers Partial Cash on Delivery (COD) on eligible orders.
Under Partial COD:
10% of the order value is paid online when placing the order and the remaining 90% is paid at delivery.
For an eligible return from a Partial COD order, Akanya will communicate the applicable refund process after the return is approved.
Where necessary, we may request the customer's bank/UPI details to process an eligible refund.
Please do not share bank details through an unverified channel. Akanya will only request information required to process your refund through our official customer-support channels.
9. Refund Processing Time
Once an eligible returned product has been received and successfully inspected, Akanya will initiate the applicable refund.
After the refund is initiated, the time required for the amount to appear in your account depends on the relevant:
- Bank
- Card issuer
- UPI provider
- Payment gateway
- Financial institution
We are not responsible for delays caused by a customer's bank, payment provider or other third-party financial institution after the refund has been successfully initiated by Akanya.
10. Cancelled Orders
If Akanya cancels an order after receiving payment, any applicable refund will be initiated using the applicable payment method.
Orders may be cancelled in circumstances including:
- Product unavailability
- Pricing or technical errors
- Suspected fraudulent activity
- Payment issues
- Other circumstances where fulfilment is not possible
11. Order Cancellation by Customer
If you wish to cancel your order, please contact Akanya as soon as possible after placing the order.
Cancellation may not be possible once the order has entered processing, production or dispatch.
If cancellation is accepted and a refund is applicable, it will be processed according to the applicable payment method.
12. Damaged or Defective Products
If you receive a damaged or defective product, please contact us as soon as possible after delivery.
Please provide:
- Order number
- Photographs of the product
- Photographs of the packaging
- Description of the issue
- Video, if requested
Our team will review the issue and, where the issue is verified, provide an appropriate resolution.
13. Incorrect Product
If you receive a product different from the one you ordered, please contact us as soon as possible.
Once verified, Akanya will arrange an appropriate resolution, which may include replacement, exchange or refund depending on the circumstances and availability.
14. Refunds for Custom-Sized Products
Akanya offers custom sizing on eligible products, except sale products.
Because custom-sized garments may be made according to measurements provided by the customer, the return/refund eligibility of a custom-sized product may differ from a standard-size product.
The applicable terms will be communicated where necessary before processing a custom-sized order.
15. Exchange Instead of Refund
If you prefer a different size or eligible product, you may request an exchange within 7 days of delivery, subject to availability.
An exchange does not automatically result in a refund.
If the requested replacement is unavailable, Akanya will communicate the available options.
16. Refunds for Failed or Undelivered Orders
If an order cannot be delivered and is returned to Akanya, our team will review the order status and applicable circumstances.
Where a refund is due, it will be processed according to the applicable payment method and our policies.
For COD orders where no payment was collected, there may be no product-payment amount to refund.
17. Return Shipping
For eligible returns, Akanya bears the applicable return shipping cost.
Customers should not independently ship a return without first contacting Akanya and receiving return instructions.
18. No Cash Refund at Store
Unless specifically agreed by Akanya, refunds for online orders will be processed through the applicable online refund/payment method rather than as cash refunds at the physical store.
19. Quick Refund Guide
| Situation | Refund |
|---|---|
| Eligible product returned within 3 days | Yes, after approval & inspection |
| Sale product | No return/refund |
| Festive Collection returned within 3 days | Yes, if eligible |
| ₹750–₹799 Corporate Edit | Exchangeable; not automatically refundable |
| Damaged product received | Resolution after verification |
| Incorrect product received | Resolution after verification |
| Order cancelled by Akanya after payment | Applicable refund |
| Customer simply changes mind | Subject to return eligibility |
| Exchange requested within 7 days | Exchange, subject to availability |
20. Contact Akanya
For refund, return or exchange assistance:
Akanya
WhatsApp / Phone: 9582177451
Email: hello@akanya.in
Store Address:
298-A, Kakrola Housing Complex,
Dwarka Sector-15,
New Delhi – 110078
Store Hours: 9:00 AM – 9:00 PM
Store Visits: By appointment